Clearwater

PRIVACY POLICY

This privacy and cookie policy explains:

  • What personal data we collect and why
  • What we do with your personal data
  • How we secure your personal data
  • How you can change or delete your personal data
  • What cookies we use and why

Please read this policy carefully to understand our views and practices regarding your personal data.

 

Some definitions:

  • ‘Site’ – means the publicly available website www.cornwallclearwatercounselling.com
  • ‘Service’ – means the counselling service we provide to our clients.
  • ‘User’ – means a person who uses our Site.
  • ‘Personal Data’ – means any information that can personally identify an individual.

 

Who we are

Cornwall Clearwater Counselling

Kat Buxton

kat@cornwallclearwatercounselling.com

Our website allows individuals to find out about our counselling therapy services and to make enquiries.

 

What information we collect

We may collect and process various forms of information when you use our Site or Service:

‘User-Provided’ Information – When you use our Site or Service, you may provide Personal Data and we as a result, may collect this. Personal data is any form of information that can identify an individual for example, name, email address, mailing address. Examples of when this information may be provided include, but are not limited to, when you send us an email or send a message via the contact form.

‘Automatically Collected’ Information – If you use our Site or Service we may automatically collect information about your computer, including, where available, your IP address, operating system and browser type. We achieve this by using cookies and other forms of technology. All of the information that is automatically collected is statistical data about our User’s browsing actions and patterns.

 

How we use the information collected

Operations

  • To carry out our obligations arising from any contracts entered between you and us.
  • To carry out any business essential administrative processes.

 

Communications

  • To notify you of any changes to our Service
  • To provide any information you have requested or that we feel may be of genuine interest to you. These include updates about the services we offer and general business information. You have the right to opt-out of receiving any promotional information as detailed below under ‘Your Rights’ of this policy.

 

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised Service. By using our Site or Service, you agree to the use of cookies. You can find more information about the cookies we use and the purposes for which we use them below.

We use the following cookies:

Analytical / Performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This also helps us to improve the way our Site works, for example, by ensuring that Users are finding what they are looking for easily.

Targeting cookies – These cookies record your visit to our Site, the pages you have visited and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests.

When you use our website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It’s important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

Analytics

We use Google Analytics to measure traffic to our Site and understand how Users move around and use our Service. We use this information to enhance the Site and Service we provide to ensure that Users get the best experience possible. All of the information we collect from Google Analytics is aggregate and will not be disclosed with any other third parties.

By agreeing to this Privacy Policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review. More information about Google analytics and how they secure the data collected.

 

How we store the information we collect

If you send us an email message with an enquiry or request, we will store that email within our email account, which is hosted securely with our email account service provider Siteground. We will store the email for as long as is required to deal with your enquiry or request.

 

How we keep your data secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business / legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

Children’s privacy

Protecting the privacy of children is particularly important in data protection. Anyone under the age of 18 is not eligible to use our Service. We do not knowingly collect any Personal Data of anyone younger than 18 unless parental consent has been obtained prior to using our Service. If you are under the age of 18 and we have not been provided clear parental consent, then please do not use or access our Service at any time.

If we become aware of any personal data that has been gathered on a child who is under the age of 18 without parental consent, we will take the appropriate action to ensure it is removed from our system.

If you, as a parent or guardian, discover that your child (under the age of 18) is using our Service without your consent, please notify us and will we take the relevant action to ensure the Personal Data of the child is erased.

 

Data retention

We will continue to retain any information collected from a User of our Service as long as is needed to fulfil our contract with the User and to provide the service the User has requested.

We do not share any Personal Information with third parties.

 

What rights you have over your data

If you have contacted us via email about our Service, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Contact us

You can contact us at any time if you have any questions, comments or requests regarding this Privacy Policy.

 

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Last edited: 16/05/23